FAQ

Are children allowed?

We love children; however, we encourage concentration and no distractions when shopping for your gown. A bridal boutique is not a fun place for kids and they will get bored easily. It is also not the safest environment for children due to loose pins and other hazards. Let’s face it, what kid wants to sit patiently for long periods of time? If children do attend, they MUST be supervised by a designated adult.

How far in advance should I start looking for my gown?

A normal starting point is 6-8 months prior to your wedding. Most gowns take approximately 4 months to produces if they are not in stock. Each bride’s timeline is unique so please plan accordingly based on your personal needs. We do sell all of our stock pieces and also have priority gowns that we can order quickly if you have a shorter timeline to your wedding.

How long will it take to get my wedding gown?

Again, of our stock pieces are available for purchase. If you try on a gown and it fits like a glove (or needs minor alterations) then you are more than welcomed to purchase the stock piece. If you would rather have a new gown OR need a different size, we can reorder a new gown. Gowns can take anywhere from 16 to 24 weeks to come in, so we encourage our brides to come in sooner rather than later. Keep in mind not all of our gowns can be reordered. You can check the tag on the dresses and it will specify whether we can reorder or not.

Do I need to make an appointment to try on wedding gowns?

If you’re wanting to try on gowns we do encourage our brides to set up an appointment so that we may ensure we have enough space to accomodate them and their attendees. We want to make sure we give our brides the absolute best treatment we can provide. This way, you’ll have our undivided attention. You can give us a call at (575) 521-0872 OR you can book directly through Facebook. You’ll receive a confirmation call the day prior to your appointment. 

May I take pictures when I try on gowns?

Yes, absolutely!

What is your return policy?

All sales are final. We do not allow for exchanges, refunds, or store credit. This being such an important purchase, we encourage you to take your time to ensure you are 100% in love with your choice.

Do you have an in-house seamstress?

Yes we do! Roxanne Livingston has been altering wedding gowns and formalwear for over 10 years, so you can feel at peace knowing we have a skilled seamstress in-house. Consultations are free, all you have to do is call to set up an appointment. (575) 521-0872

Are alterations an additional charge?

Alterations are a completely separate charge. However, if your gown is purchased at our store, we provide a discount to our clients.

Do you provide alteration services for garments not purchase at your store?

Yes, definitely! We do require an appointment for all fittings.

Do I need to take anything when coming in for a fitting?

We require that you bring the shoes that you are wearing with the gown, as well as any undergarments you’ll be wearing too.

Do you offer any payment options?

Yes! We ask for half down to get a gown ordered and the rest has to be paid within 90 days of purchase.

Do you rent and/or sell tuxedos/suits?

Due to rising cost of tuxedo rentals, we only offer suits and tuxedos for purchase. Although we do not have suits available for try-ons, we measure you professionally to ensure the best possible fit. We have a catalog available for you in-store in which you can browse all of our options.

Do you buy used gowns?

Unfortunately, we do not buy used gowns, nor do we buy back gowns that were originally purchased at our store.